Frequently asked questions

Both. For every product you choose whether you order a weight in carats or a number of pieces. The unit you choose is binding; the other value is shown as an estimate, because the number of stones per carat can vary slightly.

Yes, the minimum order value is $ 2.500 (after discount, excluding VAT and shipping). Your cart shows how much you still need to add.

Yes. In your cart you can add your own reference to every line, for example your customer or job number. It appears on your order and in My account.

Yes. Open the order in My account and choose “Order again”. The same products and quantities are added to your cart at today’s prices.

Shipping depends on your country and is shown as one price at checkout, before you order. From $ 5.000 (after discount, excluding VAT) shipping is free.

Outside Belgium you choose between fully insured Malca-Amit delivery to your address or pick-up at a local hub.

In some countries you can choose a local carrier that delivers from our local hub (for example in Paris, Frankfurt, Milan or Geneva). The options and prices are shown at checkout. From the moment the goods leave the hub, the onward shipment is at your own risk and cost.

As soon as your order has been shipped, you receive an email with the track & trace number. You can also find it with your order in My account.

Orders are not paid online. After your order, you receive an invoice with our bank details and a payment reference. Please transfer the total amount by wire. Goods are shipped only after the payment has been received in full.

Yes. Switch the currency to EUR at the top of the page. Prices are converted from USD at the daily ECB rate; the rate is fixed on your order when you place it.

Your invoice is sent by email and is also available as a PDF download with your order in My account.

As your annual purchase volume grows, you automatically progress through the tiers Select, Privilege and Elite and unlock a higher year-end rebate. Your tier and progress are shown in My account under Taché Circle.

The tier is based on purchases between 1 January and 31 December and does not carry over to the next year. The rebate is reimbursed after the end of the calendar year; it is not a discount on individual orders.

Request access with your company details and complete the company verification. Our team reviews your request, which usually takes one to two business days. You receive an email as soon as your account is approved.

Go to My account → Account settings. Changes to your company name or VAT number are reviewed by our team, because they were verified when your account was approved.